Home / Customer Returns: What to Expect
Customer Returns: What to Expect
Buy returns with open eyes.
What you will find
Returns range from perfect items that were opened and sent back to units with real defects. The mix changes from lot to lot.
- Like new, complete and working
- Open box, missing minor accessories
- Cosmetic damage, such as dents or scuffs
- Defective or incomplete items
- Items that are expired, used or unsellable
A returned box of toys and games
How to protect your margin
- Price your offer on expected sell-through, not on retail value.
- Allow time and money for testing and cleaning.
- Keep a reserve for unsellable units.
- Spread risk: buy a few lots in different categories.
Have a question about a lot?
Message us with the item number. We reply with photos, availability and a freight quote.
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